Medical Secretary (Bank)

We are seeking a highly organised and detail-oriented Medical Secretary to join our administrative team. This role supports consultants and clinical services in a fast-paced environment, ensuring accurate correspondence, efficient scheduling and clear communication across the hospital.

The ideal candidate will have strong knowledge of medical terminology, excellent multitasking ability and a proactive approach to problem-solving, while maintaining professionalism and confidentiality at all times.

Key Responsibilities

• Type clinical letters from dictation, reports and notes with accuracy and efficiency
• Maintain correspondence databases and tracking systems
• Manage incoming and outgoing communications via phone, email and letter
• Coordinate consultant schedules, availability and system updates
• Liaise with clinical and bookings teams to manage capacity and patient flow
• Ensure bookings reflect consultation outcomes, diagnostics and treatment timeframes
• Manage consultant enquiries, escalating where appropriate
• Handle confidential information in line with hospital policies
• Collate documentation for medical records with the wider admin team
• Provide a professional and courteous service to patients, consultants and colleagues
• Support ad hoc administrative duties as required

Professional Standards

• Maintain strict confidentiality and data protection compliance
• Demonstrate professionalism, equality and respect in all interactions
• Work collaboratively while using initiative to resolve issues