Medical Records Clerk (Bank)

We are seeking a reliable and organised Medical Records Clerk to join our bank team and provide flexible administrative support to the Medical Records Department. This role helps ensure the accurate management, storage and retrieval of patient medical records while maintaining the highest standards of confidentiality and data protection.

You will support the day to day operation of the Medical Records service, helping clinical and administrative teams access records when needed and contributing to efficient hospital operations. This flexible role is ideal for individuals who can work on an ad hoc basis to support periods of increased activity or staff absence.

Key Responsibilities

Medical Records Administration

• Retrieve, prepare, track and file patient medical records accurately and efficiently
• Ensure records are available for clinics, admissions and clinical staff as required
• Maintain accurate record tracking systems
• Scan, upload and electronically manage patient documentation where required
• Support records archiving and secure disposal processes in line with policy
• Identify and report missing or incomplete records promptly

Confidentiality and Information Governance

• Handle all patient information in strict confidence
• Comply with Data Protection legislation and Information Governance requirements
• Ensure secure handling, storage and transportation of medical records at all times

Service Support

• Provide administrative support to the Medical Records Department during periods of increased activity, staff absence or service demand
• Respond to requests from clinical and administrative teams in a timely manner
• Assist with departmental audits and data checks when required
• Work collaboratively with colleagues to support efficient service delivery

Flexibility

• Work shifts on an ad hoc basis according to departmental needs
• Demonstrate flexibility in working hours and duties as required
• Undertake reasonable additional duties consistent with the role

Professional Standards

• Maintain strict confidentiality and information governance compliance
• Demonstrate professionalism, integrity and attention to detail
• Work independently while contributing positively to team objectives
• Maintain knowledge of relevant policies, procedures and legislation
• Complete mandatory training and participate in supervision or performance reviews where applicable