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Patient Services & Bookings Coordinator (Full time, Permanent & 12-month FTC opportunities)

Manage referrals, bookings and patient enquiries, ensuring accurate scheduling and a seamless, professional experience across the private patient journey.

25th February 2026

Job Description

We are seeking an experienced Patient Services & Bookings Coordinator to play a central role in managing the private patient journey. Acting as a key point of contact for patients, referrers and clinical teams, you will ensure bookings are handled accurately, professionally and with care.

This is a fast-paced, people-focused role requiring strong organisational skills, attention to detail and a warm, patient-centred approach to communication.

We have 3 x Patient Services & Bookings Coordinator vacancies:

  • 1 x permanent full-time
  • 2 x full-time, 12-month FTC

Key Responsibilities

  • Manage referrals and enquiries from GPs, NHS, insurers and self-pay patients
  • Book patients into services, aligning with clinical needs and agreed timeframes
  • Maintain accurate patient records and booking systems
  • Support KPI reporting and service activity tracking
  • Attend MDT meetings and record patient outcomes
  • Handle self-pay enquiries, estimates and quotations
  • Communicate clearly with patients and third parties to manage expectations
  • Support high utilisation of consultant clinics and services
  • Handle confidential information in line with data protection requirements
  • Collaborate with administrative teams to gather and share documentation
  • Provide ad hoc support to the management team as required

Professional Standards

  • Maintain patient confidentiality and data protection compliance
  • Demonstrate professionalism, empathy and attention to detail
  • Work collaboratively while managing competing priorities

Role Details

  • Location: 1 Cygnet Road, Peterborough, PE7 8FD
  • Contract: 3 vacancies: 1 permanent full-time and 2 full-time, 12-month FTC,
  • Hours: Shifts between 07:00 and 20:00, Monday to Sunday
  • Salary: From £24,914 per year

Requirements

  • Strong customer service experience, ideally in healthcare or a fast-paced environment
  • Excellent written and verbal communication skills
  • Strong organisational skills and attention to detail
  • Ability to manage multiple priorities and work under pressure
  • Professional, patient-centred approach
  • A-Level or equivalent (required)

Experience

  • Medical secretary or patient tracking experience, minimum 2 years (required)
  • Private healthcare administration experience, minimum 2 years (required)

Benefits

  • Company pension
  • Free parking
  • Health & wellbeing programme
  • Private medical insurance

 

About The Hamptons Hospital

At The Hamptons Hospital, we’re on a mission to provide patients with a better way to experience healthcare, one that offers fast, personalised care and delivers the best possible response to their health concerns. Combining clinical excellence, innovation and personalisation, we aim to set a new standard for health and wellness in Cambridgeshire and the surrounding areas, as we build a state-of-the-art hospital from the ground up.

How to Apply

Please email your CV and a cover letter to: recruitment@thehamptonshospital.com

  • Use the job title as the subject line
  • Include your contact details, including email address and phone number
  • Attach your CV in PDF or Word format

We review applications on a rolling basis and aim to respond within 10 days.

Applicants must have the right to work in the United Kingdom.

By applying, you consent to The Hamptons Hospital processing your personal data for recruitment purposes. Information will be stored securely and retained in line with our data retention policy.

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