We value your feedback, and all patients and service users are encouraged to complete our electronic patient questionnaire.
(Button or link to patient questionnaire) – URL to follow
Your comments can help us to continually improve our services.
If you have been particularly happy with your care at The Hamptons Hospital, please click the link to leave your comments below. We always make sure your remarks are passed on to our staff or teams. We also welcome any suggestions that can help improve our services.
(Button or link to patient comments) – URL to follow
The Hamptons Hospital is committed to providing a high-quality healthcare service. However, if any patient is unhappy with any aspect of the healthcare service being provided, they will be invited to make a complaint.
Any patient, or person acting on their behalf, will not be discriminated against for making a complaint and they can be assured that their care will continue to be our priority and not affected in any way.
Our complaints process:
To help us handle your complaint effectively and efficiently please ensure you include the following details:
Name of patient
Date of consultation/treatment/procedure
Names of any consultant or staff members involved, if known
Clear, detailed description of the complaint
Any additional details that would be relevant
Complaints can be sent to us:
Head of Clinical Services
The Hamptons Hospital,
Button/link to complaints forms – URL to follow
You will receive an acknowledgement of your complaint within 3 working days of receipt. To investigate your complaint thoroughly we may contact you for further details. We will respond within 20 working days, hopefully with a resolution to your comments.
Occasionally, in more complex cases our investigation may take longer than 20 days. In these cases, we will contact you to keep you informed and updated as our investigation progresses.
If a complainant is not satisfied after a complaint has been investigated and a response provided, The Hamptons Hospital will provide further information to the complainant in terms of escalating the complaint to the Independent Sector Complaints Adjudication Service (ISCAS) which Hamptons Hospital is a member.
The contact details of ISCAS are:
Independent Sector Complaints Adjudication Service (ISCAS)