Comments, compliments, and complaints

Comments, compliments, and complaints

We value your feedback, and all patients and service users are encouraged to complete our electronic patient questionnaire.

(Button or link to patient questionnaire) – URL to follow

Your comments can help us to continually improve our services.

If you have been particularly happy with your care at The Hamptons Hospital, please click the link to leave your comments below. We always make sure your remarks are passed on to our staff or teams. We also welcome any suggestions that can help improve our services.

(Button or link to patient comments) – URL to follow

The Hamptons Hospital is committed to providing a high-quality healthcare service. However, if any patient is unhappy with any aspect of the healthcare service being provided, they will be invited to make a complaint.

Any patient, or person acting on their behalf, will not be discriminated against for making a complaint and they can be assured that their care will continue to be our priority and not affected in any way.

Our complaints process:

To help us handle your complaint effectively and efficiently please ensure you include the following  details:

• Name of patient
• Date of consultation/treatment/procedure
• Names of any consultant or staff members involved, if known
• Clear, detailed description of the complaint
• Any additional details that would be relevant

Complaints can be sent to us:

By post

Head of Clinical Services

The Hamptons Hospital,

Cygnet Road,

Hampton,

Peterborough,

PE7 8FD

By email

Button/link to complaints forms – URL to follow

By telephone

01733 830393

You will receive an acknowledgement of your complaint within 3 working days of receipt. To investigate your complaint thoroughly we may contact you for further details. We will respond within 20 working days, hopefully with a resolution to your comments.

Occasionally, in more complex cases our investigation may take longer than 20 days. In these cases, we will contact you to keep you informed and updated as our investigation progresses.

If a complainant is not satisfied after a complaint has been investigated and a response provided, The Hamptons Hospital will provide further information to the complainant in terms of escalating the complaint to the Independent Sector Complaints Adjudication Service (ISCAS) which Hamptons Hospital is a member.

The contact details of ISCAS are:

Independent Sector Complaints Adjudication Service (ISCAS)

70 Fleet Street London EC4Y 1EU

Tel: 0207 536 6091   Email: info@iscas.org.uk   Website: www.iscas.org.uk